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Your Account, Your Rights, Clear Rules

We operate pulawjudi for Indonesia players where local law permits. Our legal framework covers how we handle your account, deposits via DANA, OVO, GoPay and QRIS, withdrawals, and…

Account security & verificationPayment & withdrawal rulesYour data and privacy rights
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pulawjudi Your Account, Your Rights, Clear Rules
REACH OUR TEAM

How to Contact Us About Policy and Account

We staff support across multiple channels so you can reach us in the way that works for you. Live chat is available in English and responds within minutes during peak hours. Email is monitored daily and is the right channel for complex account or data requests. Whatsapp is our fastest path for urgent account access questions during business hours in Indonesia.

Team online

Live Chat

Open the chat widget on any pulawjudi page. Available 08:00–22:00 Jakarta time, 7 days a week. English-language support. Average response under 3 minutes.

Email Support

Write to [email protected] with your account email, the issue, and any attachments. We reply within 24 hours on business days. Use this for data requests, account disputes, and policy questions.

WhatsApp

Message our support line for urgent account lockouts or payment verification delays. Staffed 09:00–20:00 Jakarta time, Monday–Friday. Fastest for time-sensitive requests.

YOUR DATA & SECURITY

How We Protect Your Account and Information

Account security on pulawjudi starts with your password and email verification.

Encryption & Wallet Security

All deposits and withdrawals use SSL encryption. Payment credentials are processed through secure gateways and never stored.

Account Verification

Your first withdrawal triggers identity verification — we check your email, phone, and submitted ID.

Session & Login Control

You can view all active sessions in Account Settings and log out from any device remotely.

Data Retention & Deletion

We keep your transaction history for 3 years post-closure to satisfy financial regulations.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences.

Policy Changes & Requests

We notify you by email if we update these terms.

Policy and Account Access Questions

The questions below cover the most common legal and account concerns our players in Indonesia ask us. If your question isn't here, our support team can answer it via live chat, email, or WhatsApp.

Contact our support team immediately via WhatsApp or email from an alternative email address with your account username and the last 4 digits of your verified payment method. We'll verify your identity and restore access within 2–4 hours. This is why keeping your account email current is critical.

Yes. Email [email protected] with your account email and write 'Data Access Request' in the subject line. We'll send you a CSV of your account history, transaction log, and profile details within 5 business days. This includes all deposits, withdrawals, and game activity.

Once submitted, your withdrawal goes to verification — typically 2–4 hours on weekdays, up to 8 hours on weekends. After verification clears, funds return to your original payment method (DANA, OVO, GoPay, QRIS or bank account) within 1–5 minutes. First-time withdrawals may take up to 24 hours due to identity checks.

Your account remains active indefinitely. We do not close inactive accounts or seize funds. However, after 12 months of no login, we may request you confirm your details before allowing a withdrawal — this is a fraud-prevention step. Your balance is always yours.

Yes. If you believe a withdrawal was unauthorised or a deposit did not credit, email [email protected] within 30 days with your account email, transaction ID, and details. We investigate and respond within 7 business days. For disputed deposits, we check payment gateway logs and refund if the transaction failed on their end.

The app uses the same SSL encryption and security protocols as the web version. Your login credentials are stored securely on your device; we never see your saved passwords. Withdrawals and deposits require the same verification whether on app or web, where local law permits.

You can request permanent closure by emailing [email protected] with your account email and writing 'Account Closure Request'. Your balance is returned to your registered payment method within 5 business days. We keep your transaction history for 3 years for compliance; personal data is flagged for deletion after 90 days unless required by law.

Related Pages

pulawjudi Indonesia About Us pulawjudi Login Register FAQ